“They handled everything with a high level of professionalism and attention to detail. They are so nice and respectful and sociable.”Open on Google
The water is still here.
We pull it, dry it, document it.
The room comes back.
Chicago 24/7
24/7 · a person answers
The next hour is the job.
A real technician from this shop answers — not a bot, not a call center. Then we route a crew and document the loss: water, fire, mold, storm.
Certified firm
24/7
A person answers
One file
Through rebuild
Request a callback
Get a crew moving.
A real technician from this shop answers. Not a bot. Not an outsourced call center.
What happens next
Water is already moving.
A Chicago technician reads the loss, calls you, and routes extraction. A real person — not a bot, not a call center.
- 01
Stop the source
Shut off the main if it is safe to reach. Do not wait for us to do that.
- 02
We call
A person from this shop confirms what is still running and when a crew can arrive.
- 03
Extraction rolls
Pumps, LGR dehumidifiers, and meters leave with the file already started.
You talk to local techs who know Chicago basements, plaster, and mitigation.
Select your situation
Response window
We call you first
Until we arrive
Shut off the main if it is safe to reach.
What we bring
Extraction, moisture meters, LGR dehumidifiers
Prefills damage type on the form above. Or call (773) 900-8407
Virtual inspection
See the room before a truck rolls.
Not every loss needs a crew on the first visit. Walk the wet area on a video call. A technician from this shop — a person, not an AI — tells you if DIY is enough or if we should roll.
- 01
Walk the room
On a video call, show the wet area from your phone — layout, still-wet materials, and how we would get in.
- 02
Get a plan
DIY gear, a crew, or wait — a technician from this shop says which, without a pitch.
- 03
Dispatch if needed
If a truck rolls, the crew already knows the layout.
Coverage
Do we serve your ZIP?
Type a five-digit ZIP. We confirm Chicago and Chicagoland coverage as you go.
(773) 900-8407Loading map
Inner suburbs are typically about an hour and a half from the Berteau shop, usually same-day. We do not take Indiana files.
Small losses
DIY when the file is still small.
Clean water, limited area, source already stopped. Virtual inspection, commercial gear, daily check-ins. Sewage, fire, or a sagging ceiling is a crew — not a rental.
Good DIY
- Small recent clean-water leaks
- Localized wet carpet or drywall
- Minor basement water with no sewage
Crew only
- Sewage or contaminated water
- Significant mold or unknown source
- Electrical hazards or a sagging ceiling
Process
How a loss gets handled.
One crew, one file, one next step. No mystery about what happens after you call.
Services
What we take on.
Mitigation through rebuild. One Chicago shop for the loss, the file, and the finish.
Plumber partners
Restoration referrals + nonprofit donations
The Plumber’s Choice Program.
Stop the source, hand off the loss, keep the customer. Donations go to Chicago trades nonprofits in your company name.
See the partner program$20
donated when you join
$20
per qualified lead
$100
per closed project
FAQ
Straight answers.
Do you answer restoration calls after hours?
Yes. 24/7. Call (773) 900-8407 and a real technician from this shop picks up — not an answering service, not an AI. They tell you who is rolling and when they will be there.
Can you help if I am not sure what type of damage I have?
Yes. Start with the request form. We route based on what is happening, where it is, and how urgent it is.
Do you document the loss for insurance?
Yes. Photos, moisture readings, and scope notes so homeowners and adjusters have a cleaner file.
Which parts of Chicago do you serve?
Chicago neighborhoods and nearby Chicagoland, including Lakeview, Lincoln Park, Logan Square, Wicker Park, Uptown, and surrounding areas.
Google reviews
What homeowners actually wrote.
5.0
Verbatim Google quotes
“They took the time to explain each step of the process, set realistic expectations, and ensured everything was documented properly.”Open on Google
“The crew was punctual, respectful of the property, and consistently maintained a clean and organized work area.”Open on Google
Request assessment
Need a crew on it?
A real technician from this shop answers. Not a bot. Not an outsourced call center. Name, phone, ZIP, and what happened. If it cannot wait, call the 24/7 line.
(773) 900-8407Request a callback
Get a crew moving.
A real technician from this shop answers. Not a bot. Not an outsourced call center.